Scoring & SLA Management

Automated scoring system with SLA monitoring and performance metrics

Radiologist Score

Current period

1,840
+12% from last period

Referrer Score

Current period

3,150
+5% from last period

SLA Compliance

Current period

92%
8% overdue cases

Score Distribution

SLA Configuration

Recent Score Events

Timestamp Event Type Score Change User Details
2023-06-15 14:45 study.completed
traceId: 7d3f4a2b
 +20 Dr. Smith (Radiology) MRI Brain - ST-789456
correlationId: q5w8e2r1
2023-06-15 13:20 queue.done
traceId: 7d3f4a2b
 +100 Dr. Johnson (Referrer) Patient: Sarah Wilson
correlationId: q5w8e2r1
2023-06-15 10:15 overdue -16 (-20%) Dr. Lee (Radiology) CT Chest delayed by 35min

Score API Endpoints

POST /scores/add

Add new score event to the system

{
  "eventType": "study.completed",
  "userId": "radiologist123",
  "studyId": "ST-789456",
  "points": 20
}
GET /scores/list?userId=radiologist123

Retrieve score history for a user

[
  {
    "timestamp": "2023-06-15T14:45:00Z",
    "eventType": "study.completed",
    "points": 20,
    "studyId": "ST-789456"
  }
]

Score Rules Configuration

Study Completion

Points awarded when a study is completed:

study.completed +20 pts

Queue Completion

Points awarded when a queue item is completed:

queue.done +100 pts

SLA Overdue

Penalty applied when SLA is missed:

overdue -20% of potential